Sales return means cancellation of the order. When a customer cancels an order or wants to return an item for a refund, this is called a sale return. Items must be shipped or delivered to customers to fall into the sales return category. Items that have not been delivered to the customer or have been partially delivered cannot fall under the category of sales returns. The condition of the returned product determined the item’s inventory. In case of damaged, spoiled, expired, or otherwise, inventory will not change with sales return.
Users can refund the full or deducted amount to the customers on the basis of the situation. In many cases, users have the option to add credit notes or credit for customers to use in the future. To issue credit notes invoice is a must. Without an invoice, the system cannot issue credits or credit notes. If an order is shipped and invoice partially then the system will allow the issuance of credits against the not shipped part. No credit is added for shipping and invoice orders unless the user receives it again.